Mitigating Freight Fraud: Why Truckstop Has Always Been a Safer Freight Marketplace for Carriers and Brokers 

We Are the Most Trusted Freight Network

In 2024, Truckstop blocked over 12,700 suspicious attempts to create accounts, prevented nearly 10,000 suspected imposters from onboarding, investigated over 70,000 entities, and made sure carriers got paid within one day of delivering goods. That’s because we have the same values as you and want to equip you with tools designed to keep you and your freight safe and secure.

We offer four tools to help you get that done – our load board, our compliance platform (RMIS), our factoring service, and our newest carrier vetting tool, Risk Factors – working together to help prevent fraud for carriers and brokers. In fact, in 2024, 65,000 freight thefts were reported, a 40% increase year over year, yet our customers reported a 45% decrease in fraudulent activity. Sensing a pattern?

Freight fraud poses risks that reach beyond financial losses—it can damage long-standing relationships and tarnish reputations. A single fraud event can end a carrier’s business. That’s why Truckstop’s first line of defense approach includes the most robust compliance platform, real-time fraud mitigation response, Truckstop’s ID Verification, and multi-factor authentication, all of which are essential for identifying potential fraud before it escalates into a larger issue. We strive to ensure our platform remains the most trusted, secure environment for all users.

The Hidden Costs of Freight Fraud

A staggering 78% of brokers spend significant time resolving fraud-related issues, which has major implications for efficiency and profitability. Furthermore, 65% of brokers reported a loss in productivity due to resolving these issues, and 25% have had to contend with legal implications, underscoring the severity of soft cost impact.

How We’ve Created a Safer Place to Do Business

At Truckstop, the security of our users has always been a top priority. With nearly 30 years of experience, we’ve designed a platform with an unmatched offering of tools to help brokers and carriers protect themselves against freight fraud. Our approach integrates robust verification processes, real-time monitoring, and a commitment to continuously adapt and respond to new fraud tactics. Here’s how we’ve built a safer place to do business in the freight industry across all of our products:

Verification

Verification is the cornerstone of our fraud prevention strategy. Every broker, carrier, and shipper on Truckstop undergoes a rigorous verification process. This includes checking the DOT/MC authority status, insurance verification, and validating payment history. For shippers, we go beyond basic checks to ensure they are legitimate businesses with reliable financials.

We also use Identity Verification, created to help ensure individuals logging into the platform are who they say they are. By matching government-issued IDs with real-time selfies, Identity Verification helps ensure that the person behind the screen is legitimate. Multi-Factor Authentication (MFA) adds another layer of security, designed to protect against compromised credentials and reducing the risk of fraud even further. This meticulous verification gives our users peace of mind, knowing they are interacting with screened partners.

Monitoring

Freight fraud tactics constantly evolve, which is why Truckstop’s monitoring system is built to detect suspicious behavior in real time. Our platform continuously analyzes billions of data points and strategically flags unusual patterns or inconsistencies that are typically associated with fraudulent acts

Beyond that, our InfoSec and Assurance teams dedicate extensive hours to monitor platform activity. If something seems off—like a sudden change in behavioral patterns or suspicious login attempts—we’re often able to intervene before the situation escalates. Our monitoring doesn’t stop at detection. When possible threats are identified, we take pride in acting quickly to remove suspicious listings and keeping possible bad actors out of the system. This proactive approach helps us reduce the number of fraud incidents, making our platform a safer, reliable tool for freight transactions.

Never Stop Adapting

Fraudsters are constantly looking for new ways to exploit vulnerabilities, which is why we never stop adapting. At Truckstop, we are committed to staying ahead of emerging threats by integrating the latest technology into our platform. AI and machine learning have become essential tools in identifying new fraud patterns before they become a larger issue. These technologies allow us to enhance our risk assessment tools and give brokers more control over whom they choose to do business with.

Our in-house fraud response team continuously refines our safety measures, ensuring we respond swiftly to emerging threats. Whether it’s through new verification methods, advanced data analysis, or improved user protocols, we are always evolving to keep the marketplace more secure.

At Truckstop, the fight against fraud is never over. We are always on the lookout for new ways to help you strengthen your defenses, ensuring that our platform remains the safer, more trusted place to do business in the freight industry.

By focusing on verification, real-time monitoring, and staying agile in the face of new challenges, Truckstop remains committed to providing secure tools to brokers and carriers in their fight against fraud. 

Our Commitment to You

As fraud evolves, so will Truckstop. Our ongoing efforts—like blocking over 30,000 entities associated with suspicious data points to keep the ecosystem safer —are a testament to our commitment to help protect the freight industry. In 2025, fraud prevention remains a top priority for our clients, and Truckstop is dedicated to providing the resources, tools, and technology that help our clients keep their network secure.

Truckstop is more than just a marketplace—it’s an added partner in fraud mitigation, standing by brokers and carriers with our efforts to help ensure that freight fraud stays out of the way of their success. 

Our Commitment to the Industry

We’re not only focused on our platform but also on pushing for wider industry reforms. One of the most critical asks in 2025 is for Congress to modernize the Federal Motor Carrier Safety Administration (FMCSA) vetting process. Stronger authentication methods, real-time carrier verification, and better controls around the sale or transfer of DOT and MC numbers are key to closing the loopholes fraudsters exploit.

At Truckstop, we’re already doing much of this work, using advanced authentication and verification processes to help our users protect themselves. Our model is one that leads by example and demonstrates how the freight marketplace can—and should—operate more safely.

Looking to the Future

Looking forward, the future of fraud mitigation is bright. Nearly 28% of carriers anticipate major gains in fraud prevention efforts in the near future, thanks to advances in technology and growing awareness of the issue. Truckstop is committed to leading this charge by continually improving the tools, resources, and systems that help our users keep themselves safe.

As the freight industry grows and evolves, Truckstop offers a safer marketplace for carriers, brokers, and shippers. With vetting tools, real-time fraud mitigation, and teams dedicated to keeping the marketplace more secure, you can rest assured with Truckstop as your first line of defense.

If you’re not already using Truckstop, now is the time to see how our platform can equip you with tools necessary to help protect yourself from fraud while keeping your business moving forward. Fight freight fraud with Truckstop—your trusted partner in safety.