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Customer Resources
Truckstop Community
Truckstop offers a range of support options for its customers. All Truckstop customers have full access to the Truckstop Community. If you are experiencing an issue using any of the Truckstop platforms, please begin with accessing the Community and visit our help articles and training pages for 24/7 access to help.
Training
Truckstop is pleased to offer FREE online training to our members, in order to help you get the most out of your Truckstop experience.
New Truckstop Status Page
Uptime is our goal to help keep your business running at full speed. If we encounter any service interruptions for any reason, we want you to know about it immediately. Get email notifications whenever Truckstop creates, updates, or resolves an incident.
Billing
View your account, update your payment method, and change your password.
Customer Support
Hours & Contact
M-F 6:00am – 5:00pm MT
1-800-203-2540
[email protected]
Mailing Address
1444 S. Entertainment Ave.
Ste. 110
Boise, ID 83709
Monday – Friday (9:00am – 5:00pm ET)
Monday – Friday (8:00am – 7:00pm ET)
*Formerly known as D&S Factors
[email protected]
Business hours: M-F 6am-5pm PT
Chat for support.
Do not sell my personal information.
Need some hands on help?
By clicking “Start Co-Browse Session,” you will receive a code in the bottom right corner of the screen. Call Support at 800-203-2540 (press option 1) and give this code to the agent.
New enhanced security features to help protect your business!
RMIS carriers will be prompted to complete additional verification steps to validate identity.
Get step-by-step instructionsLoad Board and Factoring customers will be prompted to enable multi-factor authentication (MFA) to their account.
Get step-by-step instructionsNot a customer?
Give us a call at 1 (888) 364-1189.
“We want to create an environment of exceptional customer service at Truckstop. Your success is our success!”
Dawn Painton
Director, Customer SupportVerifications of Employment
Truckstop utilizes the services of The Work Number® from Equifax to help provide automated income and employment verifications. Please visit www.theworknumber.com, or call The Work Number Client Service Center at 1-800-367-5690.
Truckstop Employer Code: 4359178
Please note, neither wage nor employment information will be released over the phone.
Knowledge articles
To sign in or register, your browser must be configured to accept third-party cookies. Please follow the browser-specific instructions below to enable third-party cookies. Microsoft Internet Explorer
- To enable cookies in IE 8+:
- Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
- Double-click the Internet Options icon.
- Click the Privacy tab.
- Click the Advanced button.
- Select the option ‘Override automatic cookie handling’ under the Cookies section in the Advanced Privacy Settings window.
- Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies.’
- Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (Note: If you select the ‘Prompt’ option, you’ll be prompted to click OK every time a website attempts to send you a cookie.)
- In the Internet Options window, click OK to exit.
- Click Tools>Options.
- Click Privacy in the top panel.
- Select the checkbox labeled ‘Accept cookies from sites.’
- Select the checkbox labeled ‘Accept third-party cookies.’
- Click OK.
- Click Tools>Options
- Click Privacy in the top panel
- Select the checkbox labeled ‘Accept cookies from sites.’
- Click Ok.
- Click Tools>Options
- Click Privacy in the top panel
- Click the Cookies tab
- Select the checkbox labeled ‘Allow sites to set cookies’
- Click Ok.
- Go to the Firefox drop-down menu.
- Select Preferences
- Click Privacy
- Under Cookies, select the option ‘Accept cookies from sites’
- Go to the Safari drop-down menu.
- Select Preferences
- Click Privacy in the top panel
- Under ‘Block cookies’ select the option ‘Never.’
- Open Chrome preference click on Settings, then Show Advanced Settings.
- Under Privacy, click on Content Settings.
- Make sure “Block third-party cookies and site data” is not checked
- Under ‘Block cookies’ select the option ‘Never.’
- Minimum Internet Speeds
- 1mbps Download Speed
- 1mbps Upload Speed
- Recommended Internet Speeds
- 5mbps Download Speed
- 5mbps Upload Speed
- Recommended Computer Hardware
- Processor:
- Intel or AMD Dual Core 2.5ghz
- Memory (RAM)
- 4 GB
- Hard Drive Space Free
- 5GB
- Processor:
Password Criteria
- “password” is not allowed as a password
- Password cannot contain your username
- Password cannot be your last name
- Password cannot be your first name
- “password1” is not allowed as a password
- You cannot use your email address as your password or any part of your email to the left of the @ sign.
- Go to “My Account” tab
- Click on User Profile
- Click on the “Password” tab
- Enter your old Password
- Enter your new Password
- Verify you new Password
- Click “Change Password”
- Click on your profile drop down (Below the Pro ribbon)
- Click on User Profile
- Click on the “Password” tab
- Enter your old Password
- Enter your new Password
- Verify you new Password
- Click “Change Password”
Change Password
BasicVisit our community for more helpful articles.