What does the ID Verified icon mean in RMIS?

ID Verified indicates the carrier has successfully completed ID Verification and the information matches the Main Carrier Corporate Contact information on file in Truckstop RMIS. This icon will also show the most recent date of ID verification of the carrier. This should be used as an additional level of security in your carrier vetting process.

What does the Partial ID icon mean in RMIS?

When a carrier shows as Partial ID in RMIS, it indicates that the carrier has successfully completed ID Verification with Truckstop, but the name that appears on the government-issued ID used in the verification DOES NOT match that of the Main Carrier Corporate Contact. The carrier may also show as Partial ID if the name on the ID is unable to be captured. Please reach out directly to all carriers with this indicator and direct them to call RMIS Support at 888-643-8174 to complete verification.

What does the ID Unverified icon mean in RMIS?

ID Unverified indicates the carrier has either not started or not successfully completed ID Verification with Truckstop. It is up to your discretion to proceed with working with the carrier using other vetting methods. We strongly encourage contacting carriers with this flag and requesting they call RMIS Support at 888-643-8174 to complete the verification process.

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Strategic theft continues to plague the freight world, with carrier identity theft being a primary target. By instituting prevention techniques as added layers of protection, you can help keep your cargo and your business safe from bad actors.

Since the best defense is a good offense, we are bringing ID Verification badges to your carrier vetting playbook. These badges will provide you with a visual indicator based on the main carrier’s corporate contact information to help mitigate risk. This should be used as an additional level of security in your carrier onboarding process. We strongly recommend additional communication and due diligence when vetting carriers.

ID Verification badges include:

ID Verified indicates that the carrier contact has successfully completed the ID verification process and the information matches what is on file in Truckstop RMIS.
Partial ID indicates that the carrier contact has successfully completed the ID verification process, but their ID name does not match that of the corporate contact and additional vetting is recommended.
ID Unverified indicates the carrier contact has either not been started or not successfully completed. Additional communication with the carrier is strongly recommended.

Frequently Asked Questions

ID Verification is a process that examines a government-issued ID (such as a state issued driver’s licenses or passport) to confirm its authenticity. It also checks whether the individual initiating the verification matches the photo on the ID, and ensures that the person is physically present, rather than presenting a photo of themselves.

“ID Verified” indicates the carrier has successfully completed ID Verification and the information matches the Main Carrier Corporate Contact information on file in Truckstop RMIS.
This icon will also show the most recent date of ID verification of the carrier. This should be used as an additional level of security in your carrier vetting process.

When a carrier shows as “Partial ID” in RMIS, it indicates that the carrier has successfully completed ID Verification with Truckstop, but the name that appears on the government-issued ID used in the verification DOES NOT match that of the Main Carrier Corporate Contact. The carrier may also show as “Partial ID” if the name on the ID is unable to be captured.
Please reach out directly to all carriers with this indicator and direct them to call RMIS Support at 888-643-8174 to complete verification.

“ID Unverified” indicates the carrier has either not started or not successfully completed ID Verification with Truckstop. It is up to your discretion to proceed with working with the carrier using other vetting methods.
We strongly encourage contacting carriers with this flag and requesting they call RMIS Support at 888-643-8174 to complete the verification process.

It’s up to each brokerage to determine how often carriers should be verified. Truckstop requires carrier identity verification once a year or upon expiration of the ID used, whichever comes first.

We currently support government issued driver’s licenses or passports.

The ID image is securely stored for up to 30 minutes to properly complete the verification process and verify the person’s identity matches the records on file.

Truckstop does not support soft copy submissions. The carrier must use their official driver’s license or passport to complete the ID Verification process.

Please instruct the carrier to contact RMIS Support at 888-643-8174 regarding the protocol and required process to update the information and initiate a new ID Verification request.

Damaged document

Please instruct the carrier to contact RMIS Support at 888-643-8174 to initiate a new ID Verification request.