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End-of-Life Policy

End of Product Lifecycle: Overview

Products reach the end of their lifecycle for a number of reasons that may include market demands, technology innovation and development that drives product changes, and/or products become outdated and are replaced with updated functionality. This is a normal part of a product’s lifecycle, and Truckstop.com recognizes that these milestones lead to the review of the way in which end-of-sale and end-of-life milestones impact the products in our network. This End-of-Life Policy is to help Truckstop.com’s customers better manage any end-of-life transition they may experience and to understand the role we can play to help them migrate to alternative Truckstop.com platforms and technology.

This policy applies to end-of-life and end-of-sale announcements for Truckstop.com product lines made via standard communication channels on or after June 4, 2019. The policy does not apply to product that is already subject to an end-of-life and/or end-of-sale announcement.

General policy guidelines

Truckstop.com will use our best efforts to provide notice of the affected product’s end-of-sale date and/or the last day the product can be ordered. This notice will be given to all impacted customers.

Product support

  • For a period of time, up to six months following the end-of-sale date, Truckstop.com will provide bug fixes, maintenance releases, work-arounds, and/or patches for critical bugs.
    • Customers may need a software upgrade to correct any reported problems in which case they will need a current and fully paid subscription to Truckstop.com. Contact Customer Support regarding fees payable during the end-of-life period so that we can support you through the transition period.

Explanation of terms used in this notice

End of Life Process: A process that guides the final business operations associated with the product lifecycle. The end-of-life process consists of a series of technical and business milestones and activities that make a product obsolete once completed. Once obsolete (End of Life), the product is not sold, improved, repaired, maintained, or supported.

End-of-Sale Date: The last date to order the product through Truckstop.com point-of-sale mechanisms. The product is no longer for sale after that date.

Maintenance Support: The time period that Truckstop.com may release any software maintenance releases or bug fixes for the product or service. After this date, Truckstop.com Engineering will no longer develop, repair, maintain, or test the product or service.

End of Support Life: Truckstop will no longer support the product but it will be available for use for existing users of that product..

End of Life: Product is obsolete.

For information on products that have reached End of Life, please contact Truckstop Customer Support at [email protected] or call 800-203-2540.