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Truckstop Community

Truckstop.com offers a range of support options for its customers. All Truckstop.com customers have full access to the Truckstop Community. If you are experiencing an issue using any of the Truckstop.com platforms, please begin with accessing the Community and visit our Help Article’s and training pages for 24/7 access to help.

Visit the community

Training

Truckstop.com is pleased to offer FREE online training to our members, in order to help you get the most out of your Truckstop.com experience.

Training Resources


Hours & Contact

M-F 6:00am – 6:00pm MT
Saturdays 7:00am – 3:00pm MT

1-800-203-2540

ITS Dispatch Support1-888-338-9656 Ext. 2
Monday – Friday (9:00am – 5:00pm ET)
Pay* Support: 1-888-772-4080
Monday – Friday (9:00am – 6:30pm ET)
*Formerly known as D&S and Load Pay
Truckstop.com Factoring Product Support: 1-888-777-5543
Monday – Friday (8:00am – 7:00pm ET)

Need some hands on help?

By clicking “Start Co-Browse Session,” you will receive a code in the bottom right corner of the screen. Call Support at 800-203-2540 (press option 1) and give this code to the agent.

Start Co-Browse Session


Knowledge articles

To sign in or register, your browser must be configured to accept third-party cookies. Please follow the browser-specific instructions below to enable third-party cookies. Microsoft Internet Explorer

  1. To enable cookies in IE 8+:
  2. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  3. Double-click the Internet Options icon.
  4. Click the Privacy tab.
  5. Click the Advanced button.
  6. Select the option ‘Override automatic cookie handling’ under the Cookies section in the Advanced Privacy Settings window.
  7. Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies.’
  8. Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (Note: If you select the ‘Prompt’ option, you’ll be prompted to click OK every time a website attempts to send you a cookie.)
  9. In the Internet Options window, click OK to exit.
Mozilla Firefox To enable cookies in Mozilla Firefox 3.x (PC):
  1. Click Tools>Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled ‘Accept cookies from sites.’
  4. Select the checkbox labeled ‘Accept third-party cookies.’
  5. Click OK.
To enable cookies in Mozilla Firefox 2.x (PC)
  1. Click Tools>Options
  2. Click Privacy in the top panel
  3. Select the checkbox labeled ‘Accept cookies from sites.’
  4. Click Ok.
To enable cookies in Mozilla Firefox 1.x (PC)
  1. Click Tools>Options
  2. Click Privacy in the top panel
  3. Click the Cookies tab
  4. Select the checkbox labeled ‘Allow sites to set cookies’
  5. Click Ok.
To enable cookies in Mozilla Firefox (Mac)
  1. Go to the Firefox drop-down menu.
  2. Select Preferences
  3. Click Privacy
  4. Under Cookies, select the option ‘Accept cookies from sites’
Safari To enable cookies in Safari:
  1. Go to the Safari drop-down menu.
  2. Select Preferences
  3. Click Privacy in the top panel
  4. Under ‘Block cookies’ select the option ‘Never.’
Google Chrome To enable cookies in Google Chrome (Mac):
  1. Open Chrome preference click on Settings, then Show Advanced Settings.
  2. Under Privacy, click on Content Settings.
  3. Make sure “Block third-party cookies and site data” is not checked
  4. Under ‘Block cookies’ select the option ‘Never.’
If your browser is not listed above, please refer to your browser’s help pages. You may need to restart your browser to proceed.

Webpage cookies are data tokens used to store information about a website. Typically, cookies are built and only referenced by the site they are created by. This is a security protocol. There are occasions when two trusted websites need to share information about you. In this case cookie sharing (third party cookies) is good. Your browser is following its security protocol, and making you confirm this trusted relation before it allows the sharing. Truckstop.com is working to provide a more secure, more integrated experience on our web site. One of the first steps is integrating authentication with a trusted third party (salesforce.com). This integration has required that you help us setup the trust relation with this partner in your browser, and allow third-party cookies for our website. Thank you for your patience as we build a better Truckstop.com experience.

1. Minimum Internet Speeds
a. 1mbps Download Speed
b. 1mbps Upload Speed
2. Recommended Internet Speeds
a. 5mbps Download Speed
b. 5mbps Upload Speed
3. Recommended Computer Hardware
a. Processor:
i. Intel or AMD Dual Core 2.5ghz
b. Memory (RAM)
i. 4 GB
c. Hard Drive Space Free
i. 5GB

Password Criteria
  • “password” is not allowed as a password
  • Password cannot contain your username
  • Password cannot be your last name
  • Password cannot be your first name
  • “password1” is not allowed as a password
  • You cannot use your email address as your password or any part of your email to the left of the @ sign.
    • Change Password
      Basic
      1. Go to “My Account” tab
      2. Click on User Profile
      3. Click on the “Password” tab
      4. Enter your old Password
      5. Enter your new Password
      6. Verify you new Password
      7. Click “Change Password”
      Pro
      1. Click on your profile drop down (Below the Pro ribbon)
      2. Click on User Profile
      3. Click on the “Password” tab
      4. Enter your old Password
      5. Enter your new Password
      6. Verify you new Password
      7. Click “Change Password”

Visit our community for more helpful articles.

Director of Truckstop.com Customer Support, Dawn Painton

“We want to create an environment of exceptional customer service at Truckstop.com. Your success is our success!”

Dawn Painton
Director, Customer Support

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