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Customer Resources

Truckstop Community

Truckstop offers a range of support options for its customers. All Truckstop customers have full access to the Truckstop Community. If you are experiencing an issue using any of the Truckstop platforms, please begin with accessing the Community and visit our help articles and training pages for 24/7 access to help.

Visit the community

Training

Truckstop is pleased to offer FREE online training to our members, in order to help you get the most out of your Truckstop experience.

Training Resources

New Truckstop Status Page

Uptime is our goal to help keep your business running at full speed. If we encounter any service interruptions for any reason, we want you to know about it immediately. Get email notifications whenever Truckstop creates, updates, or resolves an incident.

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Billing

View your account, update your payment method, and change your password.

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Customer Support

Hours & Contact

M-F 6:00am – 5:00pm MT

1-800-203-2540
[email protected]

Mailing Address

1444 S. Entertainment Ave.
Ste. 110
Boise, ID 83709

ITS Dispatch: 1-888-338-9656 Ext. 2
Monday – Friday (9:00am – 5:00pm ET)
Truckstop Factoring: 1-888-777-5543
Monday – Friday (8:00am – 7:00pm ET)
*Formerly known as D&S Factors
Carrier Monitoring (SaferWatch®): 1-844-878-9700
Monday – Friday (9:00am – 6:00pm ET)
Truckstop Partnerships: [email protected]

Need some hands on help?

By clicking “Start Co-Browse Session,” you will receive a code in the bottom right corner of the screen. Call Support at 800-203-2540 (press option 1) and give this code to the agent.

Start Co-Browse Session

New enhanced security features to help protect your business!

RMIS carriers will be prompted to complete additional verification steps to validate identity.

Get step-by-step instructions

Load Board and Factoring customers will be prompted to enable multi-factor authentication (MFA) to their account.

Get step-by-step instructions

Not a customer?

Give us a call at 1 (888) 364-1189.

Director of Truckstop Customer Support, Dawn Painton

“We want to create an environment of exceptional customer service at Truckstop. Your success is our success!”

Dawn Painton
Director, Customer Support

Verifications of Employment

Truckstop utilizes the services of The Work Number® from Equifax to help provide automated income and employment verifications. Please visit www.theworknumber.com, or call The Work Number Client Service Center at 1-800-367-5690.

Truckstop Employer Code: 4359178

Please note, neither wage nor employment information will be released over the phone.

Knowledge articles

Webpage cookies are data tokens used to store information about a website. Typically, cookies are built and only referenced by the site they are created by. This is a security protocol. There are occasions when two trusted websites need to share information about you. In this case cookie sharing (third party cookies) is good. Your browser is following its security protocol, and making you confirm this trusted relation before it allows the sharing. Truckstop is working to provide a more secure, more integrated experience on our web site. One of the first steps is integrating authentication with a trusted third party (salesforce.com). This integration has required that you help us setup the trust relation with this partner in your browser, and allow third-party cookies for our website. Thank you for your patience as we build a better Truckstop experience.

To sign in or register, your browser must be configured to accept third-party cookies. Please follow the browser-specific instructions below to enable third-party cookies. Microsoft Internet Explorer

  1. To enable cookies in IE 8+:
  2. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  3. Double-click the Internet Options icon.
  4. Click the Privacy tab.
  5. Click the Advanced button.
  6. Select the option ‘Override automatic cookie handling’ under the Cookies section in the Advanced Privacy Settings window.
  7. Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies.’
  8. Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (Note: If you select the ‘Prompt’ option, you’ll be prompted to click OK every time a website attempts to send you a cookie.)
  9. In the Internet Options window, click OK to exit.
Mozilla Firefox To enable cookies in Mozilla Firefox 3.x (PC):
  1. Click Tools>Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled ‘Accept cookies from sites.’
  4. Select the checkbox labeled ‘Accept third-party cookies.’
  5. Click OK.
To enable cookies in Mozilla Firefox 2.x (PC)
  1. Click Tools>Options
  2. Click Privacy in the top panel
  3. Select the checkbox labeled ‘Accept cookies from sites.’
  4. Click Ok.
To enable cookies in Mozilla Firefox 1.x (PC)
  1. Click Tools>Options
  2. Click Privacy in the top panel
  3. Click the Cookies tab
  4. Select the checkbox labeled ‘Allow sites to set cookies’
  5. Click Ok.
To enable cookies in Mozilla Firefox (Mac)
  1. Go to the Firefox drop-down menu.
  2. Select Preferences
  3. Click Privacy
  4. Under Cookies, select the option ‘Accept cookies from sites’
Safari To enable cookies in Safari:
  1. Go to the Safari drop-down menu.
  2. Select Preferences
  3. Click Privacy in the top panel
  4. Under ‘Block cookies’ select the option ‘Never.’
Google Chrome To enable cookies in Google Chrome (Mac):
  1. Open Chrome preference click on Settings, then Show Advanced Settings.
  2. Under Privacy, click on Content Settings.
  3. Make sure “Block third-party cookies and site data” is not checked
  4. Under ‘Block cookies’ select the option ‘Never.’
If your browser is not listed above, please refer to your browser’s help pages. You may need to restart your browser to proceed.

Google Chrome and Mozilla Firefox are the recommended Internet Browsers to use.

  1. Minimum Internet Speeds
    1. 1mbps Download Speed
    2. 1mbps Upload Speed
  2. Recommended Internet Speeds
    1. 5mbps Download Speed
    2. 5mbps Upload Speed
  3. Recommended Computer Hardware
    1. Processor:
      1. Intel or AMD Dual Core 2.5ghz
    2. Memory (RAM)
      1. 4 GB
    3. Hard Drive Space Free
      1. 5GB

Password Criteria
  • “password” is not allowed as a password
  • Password cannot contain your username
  • Password cannot be your last name
  • Password cannot be your first name
  • “password1” is not allowed as a password
  • You cannot use your email address as your password or any part of your email to the left of the @ sign.
    • Change Password
      Basic
      1. Go to “My Account” tab
      2. Click on User Profile
      3. Click on the “Password” tab
      4. Enter your old Password
      5. Enter your new Password
      6. Verify you new Password
      7. Click “Change Password”
      Pro
      1. Click on your profile drop down (Below the Pro ribbon)
      2. Click on User Profile
      3. Click on the “Password” tab
      4. Enter your old Password
      5. Enter your new Password
      6. Verify you new Password
      7. Click “Change Password”

Detailed information on how to make a payment can be found in this community article.

Visit our community for more helpful articles.