We’re here to help.

Frequently Asked Questions

  • Log in
  • Username – Email address
  • Password – Created Password
  • Forgot Password – Click “Forgot Password” to reset password
  • Select Posting and Loads Select posting method
  • New Post (click on)
  • Select single or multiple posting format
  • 3 items are required
  • Origin (select country – defaults to USA) Trailer Type – use drop down menu Pick Up Date – use calendar
  • All other information is optional
  • Add to Favorite Post – if you will use this posting often to reduce posting time.
  • Mark Daily if the load will be available each day. Load will be reposted each day for 90 days.
  • Historical Postings – any loads posted in last 7 days.
  • Check box for load to repost
  • Click repost selected
  • Favorite Postings – those you marked as a favorite when posting the first time Click on load to repost
  • May be deleted
  • May be edited here before reposting

  • Log in
  • Username – Email address
  • Password – Created Password
  • Forgot Password – Click “Forgot Password” to reset password
  • Select Posting and Loads Select posting method
  • New Post (click on)
  • Select single or multiple posting format
  • 4 items are required
  • Origin (select country – defaults to USA) Destination (select country –defaults to USA) Trailer Type – use drop down menu Pick Up Date – use calendar
  • All other information is optional
  • Add to Favorite Post – if you will use this posting often to reduce posting time.
  • Mark Daily if the load will be available each day. Load will be reposted each day for 90 days.
  • Historical Postings – any loads posted in last 7 days.
  • Check box for load to repost
  • Click repost selected
  • Favorite Postings – those you marked as a favorite when posting the first time
  • Click on load to repost
  • May be deleted
  • May be edited here before reposting

To sign in or register, your browser must be configured to accept third-party cookies. Please follow the browser-specific instructions below to enable third-party cookies. Microsoft Internet Explorer

  1. To enable cookies in IE 8+:
  2. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  3. Double-click the Internet Options icon.
  4. Click the Privacy tab.
  5. Click the Advanced button.
  6. Select the option ‘Override automatic cookie handling’ under the Cookies section in the Advanced Privacy Settings window.
  7. Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies.’
  8. Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (Note: If you select the ‘Prompt’ option, you’ll be prompted to click OK every time a website attempts to send you a cookie.)
  9. In the Internet Options window, click OK to exit.
Mozilla Firefox To enable cookies in Mozilla Firefox 3.x (PC):
  1. Click Tools>Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled ‘Accept cookies from sites.’
  4. Select the checkbox labeled ‘Accept third-party cookies.’
  5. Click OK.
To enable cookies in Mozilla Firefox 2.x (PC)
  1. Click Tools>Options
  2. Click Privacy in the top panel
  3. Select the checkbox labeled ‘Accept cookies from sites.’
  4. Click Ok.
To enable cookies in Mozilla Firefox 1.x (PC)
  1. Click Tools>Options
  2. Click Privacy in the top panel
  3. Click the Cookies tab
  4. Select the checkbox labeled ‘Allow sites to set cookies’
  5. Click Ok.
To enable cookies in Mozilla Firefox (Mac)
  1. Go to the Firefox drop-down menu.
  2. Select Preferences
  3. Click Privacy
  4. Under Cookies, select the option ‘Accept cookies from sites’
Safari To enable cookies in Safari:
  1. Go to the Safari drop-down menu.
  2. Select Preferences
  3. Click Privacy in the top panel
  4. Under ‘Block cookies’ select the option ‘Never.’
Google Chrome To enable cookies in Google Chrome (Mac):
  1. Open Chrome preference click on Settings, then Show Advanced Settings.
  2. Under Privacy, click on Content Settings.
  3. Make sure “Block third-party cookies and site data” is not checked
  4. Under ‘Block cookies’ select the option ‘Never.’
If your browser is not listed above, please refer to your browser’s help pages. You may need to restart your browser to proceed.

Webpage cookies are data tokens used to store information about a website. Typically, cookies are built and only referenced by the site they are created by. This is a security protocol. There are occasions when two trusted websites need to share information about you. In this case cookie sharing (third party cookies) is good. Your browser is following its security protocol, and making you confirm this trusted relation before it allows the sharing. Truckstop.com is working to provide a more secure, more integrated experience on our web site. One of the first steps is integrating authentication with a trusted third party (salesforce.com). This integration has required that you help us setup the trust relation with this partner in your browser, and allow third-party cookies for our website. Thank you for your patience as we build a better Truckstop.com experience.

Google Chrome and Mozilla Firefox are the recommended Internet Browsers to use.

1. Minimum Internet Speeds
a. 1mbps Download Speed
b. 1mbps Upload Speed
2. Recommended Internet Speeds
a. 5mbps Download Speed
b. 5mbps Upload Speed
3. Recommended Computer Hardware
a. Processor:
i. Intel or AMD Dual Core 2.5ghz
b. Memory (RAM)
i. 4 GB
c. Hard Drive Space Free
i. 5GB

Chrome:

  1. Open the Menu at the top right corner of the Google Chrome window by clicking on the Menu button
  2. Click the “Settings” option in the menu
  3. On the settings window click on the “Show advanced settings…” link at the bottom
  4. Click the “Content settings” option under the “Privacy and security” section
  5. Click the “Location” option
  6. Make sure the Truckstop.com is listed under the allow section
Firefox:
  • Have the customer load up Truckstop.com
  • At the top left corner click the “Show site information” button
  • Under the Truckstop.com secure connection click the arrow pointing right to show the options
  • On the new window that opens the “Permissions” tab
  • Under the “Access Your Location” make sure it’s set “Allow” you may have to uncheck the “Use Default” checkbox to select “Allow”
Edge:
  1. Click “Start Menu” button
  2. Once the Start Menu is open start typing “Privacy Settings” you will see Privacy Settings System Setting in the results list.
  3. Click to open the Privacy settings
  4. Select “Location” on the left side in the list
  5. Once Location is selected make sure the “Location service” is turned on
  6. Scroll down the “Choose apps that can use your precise location” section
  7. On Microsoft Edge click the On/Off switch to turn on the location service for Edge
Internet Explorer:
  1. Click the “Tools” button
  2. Select Internet Options
  3. In the new window that opens click “Privacy” tab
  4. Make sure the checkbook for “Never all

A Broker Authority is a license issued and granted by the FMCSA (Federal Motor Carrier Safety Administration) that allows a company to arrange the transportation of cargo belonging to others by using for-hire carriers to provide the actual transportation of the cargo.

1. Gain Industry Experience and Study.
2. Choose a Company Name and Register Your Business.
3. Develop a Business Plan.
4. Find the Right Carriers.
5. Apply For a USDOT Number and Get Your Broker Authority
6. Get a Freight Broker Bond
7. Obtain Cargo Insurance and General Liability
8. Designate Agents for Service of Process
9. Get Your Equipment
10. Get Enough Initial Operational Capital
11. Market Your Business

Apply for a freight broker authority from the Federal Motor Carrier Safety Administration. You will need to complete a Broker Authority application and submit payment to get bonded.

Phone Number: 866-812-9675
Pamelavasquez@itsfs.com

Apply for carrier authority from the Federal Motor Carrier Safety Administration. You will need to complete a Motor Property Carrier application and submit payment to get BIPD/Liability Insurance.

Phone Number: 866-812-9675
Pamelavasquez@itsfs.com

An exempt for-hire motor carrier transports exempt (unregulated) property owned by others for compensation. The exempt commodities usually include unprocessed or unmanufactured goods, fruits and vegetables, and other items of little or no value.

An MC Number stands for a Motor Carrier number. It is a number that allows carriers to cross State lines and it also allows the government to track freight brokers through their system. The docket number is assigned to motor carriers engaging in interstate of foreign operations.

A freight broker can be an individual or company that matches shippers with transportation services in order to transport goods. Freight brokers are responsible for matching authorized and reliable transportation carriers to the shippers and coordinating all of the shipping needs for many companies.

The biggest difference is that a freight agent is typically an individual who acts as an independent contractor salesperson for a freight broker. Freight agents have their own customers and usually work on commission. Most agents work from their own homes, under the direction and authority of a licensed freight broker.

– “password” is not allowed as a password
– Password cannot contain your username
– Password cannot be your last name
– Password cannot be your first name
– “password1” is not allowed as a password
– You cannot use your email address as your password or any part of your email to the left of the @ sign.

Go to “My Account” tab
Click on User Profile
Click on the “Password” tab
Enter your old Password
Enter your new Password
Verify you new Password
Click “Change Password”

Click on your profile drop down (Below the Pro ribbon)
Click on User Profile
Click on the “Password” tab
Enter your old Password
Enter your new Password
Verify you new Password
Click “Change Password”

Customer Service

1-800-203-2540

support@truckstop.com

Hours
M-F 6:00am – 6:00pm MT
Saturdays 7:00am – 3:00pm MT

For Canadian Customers, please call 208-674-6000


ITS Dispatch Support: 1-888-338-9656 Ext. 2
Monday – Friday (9:00 AM – 5:00 PM ET)

LoadPay Support: 1-888-772-4080
Monday – Friday (9:00 AM – 6:30 PM ET)

Support


Training

Get more out of your Truckstop.com account.

Truckstop.com is pleased to offer FREE online training to our members in order to help you get the most out of your Truckstop.com account.

Training Resources