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Frequently Asked Questions
How often do you update SaferWatch’s carrier data?
Carrier data is updated both periodically and dynamically. The bulk of our updates are generated early in the morning from our daily FMCSA and third party data feeds. SaferWatch also updates according to FMCSA’s period of scheduled CSA BASIC releases, ensuring you of uninterrupted access to our industry-only CSA-e percentile scores. In addition to these periodic updates, our technology and processes are constantly monitoring and updating carrier data throughout the day.
What is CertData?
CertData is the motor carrier Certificate of Insurance module in SaferWatch. CertData provides quick access to carrier insurance certificates allowing customers to view carrier Certificate of Insurance data for Cargo and Auto policies, make real-time requests for Certificates not yet on file in the CertData database, and download the actual Certificate image. The module automatically monitors all Certificates for changes and updates. Motor carrier selection criteria, called Risk Management, may be configured to include data points from CertData, including policy limits and AM Best ratings on the insurer. CertData is available with a SaferWatch Assure level of subscription.
How long does it take to get a Certificate of Insurance and upload it into CertData after a request is made?
80% of “Load Waiting” certificate requests that come in during insurance agent office hours are completed and ready to view on the SaferWatch website within an hour. Of course, when the certificate is on file, you receive the information instantly.
When the request button is clicked in SaferWatch, that request comes into our system instantly. Load Waiting requests are worked immediately, with follow up every 15 minutes until the certificate is received. Once the certificate comes in, it is entered immediately, and the client notification and update to CertData is instant.
What are Carrier Selection Checklists and Risk Management Settings?
Carrier Selection Checklist Settings in SaferWatch are customer defined selection criteria used to find and evaluate motor carriers automatically. The SaferWatch triggering system covers the full range of cyclical and reportable motor carrier data, both on and off-road, allowing customers to quickly and comprehensively determine whether a carrier is an “ACCEPTABLE,” “MODERATELY ACCEPTABLE,” or “UNACCEPTABLE” hiring decision according to their unique guidelines. SaferWatch gives customers the ability to set up multiple shipper-specific Carrier Selection Checklists.
Are web services (APIs) available to enable integration of SaferWatch carrier information and risk management tools with our brokerage software?
SaferWatch is an integration partner with many Transportation Management System (TMS) software providers. SaferWatch also offers a web service API for integration with private, proprietary systems. Contact firstname.lastname@example.org for integration inquiries.