End-of-Life Policy

End of Product Life Cycle: Overview

Products reach the end of their life cycle for a number of reasons that may include market demands, technology innovation and development that drive product changes, and/or products become outdated and are replaced with updated functionally. This is a normal part of a product’s life cycle, and Truckstop.com recognizes that these milestones lead to the review of the way in which end-of-sale and end-of-life milestones impact the products in our network. This End-of-Life Policy is to help Truckstop.com’s customers better manage any end-of-life transition they may experience and to understand the role we can play to help them migrate to alternative Truckstop.com platforms and technology.

This policy applies to end-of-life and end-of-sale announcements for Truckstop.com product lines made via standard communication channels on or after June 4, 2019. The policy does not apply to product that is already subject to an end-of-life and/or end-of-sale announcement.

General policy guidelines

Truckstop.com will provide 6 months’ notice of the affected product’s end-of-sale date and/or the last day the product can be ordered. This notice will be given to all impacted customers and will appear on the Truckstop.com site. Please visit the site regularly as it contains useful information regarding Truckstop.com’s end-of-life program.

Product support

  • For six months following the end-of-sale date, Truckstop.com will provide bug fixes, maintenance releases, work-arounds, and/or patches for critical bugs.
    • Customers may need a software upgrade to correct any reported problems in which case they will need a current and fully paid subscription to Truckstop.com. Contact your Account Manager regarding fees payable during the end-of-life period so that we can support you through the transition period.
  • If a product isn’t under a service contract, customers may add it to a current contract or purchase a new contract until 12 months after the end-of-sale date.
  • Service contracts that haven’t been renewed or have lapsed after 12 months of end-of-sale date are not renewable.
  • Renewal of your service contract will generally be available until the last year of support but will not extend beyond the last date of support.

The end-of-life milestones and Truckstop.com commitments are presented in Table 1.

Table 1. Standard Guideline for End-of-Life Milestones

Milestone

< 6 Months

Day 0

1 Year

End-of-Sale Notice Period

 

End-of-sale date

 

Add or attach new service contracts for enterprise

 

 

Bug fixes, maintenance releases, workarounds, or patches

 

 

Customer Service and Support of product

 

 

 

Explanation of terms used in this notice:

End of Product Life Cycle: A process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that make a product obsolete once completed. Once obsolete, the product is not sold, improved, repaired, maintained, or supported.

End-of-sale date: The last date to order the product through Truckstop.com point-of-sale mechanisms. The product is no longer for sale after that date.

Maintenance support: The time period that Truckstop.com may release any software maintenance releases or bug fixes for the product or service. After this date, Truckstop.com Engineering will no longer develop, repair, maintain, or test the product or service.

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